Find tickets with the lowest rates at Kayak
Kayak is an online travel company founded in 2004 in the United States. The company offers a travel search and booking platform that allows customers to compare prices for airline tickets, hotel reservations and car rentals from various airlines, travel agencies and car rental providers. That way, customers can find the best travel deals available.
Kayak is a travel search platform, not a travel agency or booking company. Therefore, it does not directly sell tickets, hotels or car rentals, and does not provide support for reservations or related issues.
The platform provides an interface to search and compare prices from different partner companies, and the customer needs to go to the partner company to book and finalize the purchase.
Kayak also offers other useful tools, such as the “travel explorer” that allows customers to see prices for airline tickets on a specific date or date range, and the “price alert” that allows customers to receive notifications of airline ticket prices when prices change.
The company also offers the option of paying by credit card in up to 12 interest-free installments, which makes the booking process even easier for customers. Kayak has a flexible cancellation policy, which allows customers to cancel or change their reservations at no additional cost in some cases.
Kayak has a trained customer service team available to help customers with any questions or issues related to their reservation. The company also offers a Best Price Guarantee, which means that if customers find a better price elsewhere, Kayak will match the price.
Kayak offers an FAQ section and a help section on its website where customers can find answers to common questions about how to use the platform, technical issues, questions about privacy policies and terms of use. They also offer support via email, but it is important to note that these support channels are generally intended for questions related to the use of the platform and not for questions related to reservations or problems with partner companies.
Does Kayak provide good customer service?
As Kayak is a travel search platform and not a travel agency or booking company, its customer service is primarily focused on questions related to the use of the platform and not on questions related to reservations or problems with partner companies.
The platform has a FAQ and customer help section on its website where customers can find answers to frequently asked questions. They also offer support via email, but it is important to note that these support channels are generally intended for questions related to the use of the platform and not for questions related to reservations or problems with partner companies.
Some customers report having a good experience with Kayak support, finding help and solutions to their problems, while others have reported dissatisfaction with support and difficulty getting answers or solutions to their questions. It is important to note that Kayak is a search engine and not a travel agency, so any questions regarding reservations or problems with partner companies need to be directed to them.
In summary, Kayak is a reliable and reputable company, offering an easy-to-use travel search and booking platform and helpful tools for finding the best travel deals available. The company also has flexible cancellation policies and a dedicated and knowledgeable customer service team ready to help customers with any queries or issues.
